They...............are..................awful!
If I remeber correctly, took me 3-4 weeks to get mine and when I went to install them, my hi ballast was bad. And getting in touch with anyone in that company by either email and/or phone is damn near impossible. So I had to ship it back to them on my own dime(that REALLY pissed me off)for them to ship another ballast to me that took another 2 weeks delivery.
I know many folks on here have had great experiences with them as they seem to be the most commonly referred HID comapny here on the forum, but I wouldn't deal with them again if I don't have to.
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