My beef with EBR

[mowgoli84]

@twoguns

I agree. I called yesterday multiple times before leaving a voicemail, have yet to.get a returned call.

 

[Zeroflat24]

Okay, so in your eyes its okay for a company to market new items and send you damaged ones? You'd be a really successful business owner lol.

Like I said above ( if you can read) it works fine, I personally dont give a shit about it, other than the fact they essentially blamed me right off the bat, then declined to email me back.

Poor business ethics. Unfortunately I'll have to purchase more items from them as long as I have the bike; which is looking like about 6 months.

It is a NEW item. its just damaged. i have been dealing with and installing automotive parts for over 10 years. i have received damaged parts from manufactures several times. i dont get all worked up when they deny it. of course they are going to deny it. how many retards do you think have opened up their package, broke it, then tried to blame it on them? people in the business of motor vehicles and motorcycles have to be defensive to weed out the idiots who are weekend warriors and break brand new shit then try to return it. - like i said. i wasnt trying to piss anyone off. i just dont see the beef if it works.

 

[netty2424]

my advice with this sort of thing is the personal approach. rather than an email, you should have called. personal delivery of information can create a compansionate response. an email wont do that as teh reader will process in what ever mood they are in.

I agree with that approach, but here are the caviats to this. Unfortunately more and more companies are eliminating that personal touch, i.e. Dish Network who's call center is in India(I recently learned this trying to purchase the Jones vs Evans UFC fight) as with many other companies who actually have call centers anymore. But it's not a bad idea to have emails which hold a written record of the conversation and attempts to fix the issue.

I would definitely not email or call with an aggressive attitude about it or they'll be less likely to help out!

 

[GAXB9R]

Contact Erik Buell via Facebook. Tell him your situation and see what kind of response you get. I would be interested to hear the response. I agree though I would want a undamaged part. It works now, but what about 6 months from now when something that was jarred when it dropped finally comes loose. Especially the way our bikes rumble.

On another note how did it do for performance?

Sorry to hear about this mowgli.

Talk to ya later.[cool]

 

[konarider94]

I love my 1125 but the more I have to deal with shit like this the more I had a bitter taste in my mouth (this ecm issue not being the only one)

I'll be jumping the ship to ktm next spring.

ps dont tell them this.

 

[mowgoli84]

Im not sure if I can contact Erik buell on Facebook cause we are not friends and hes Maxed out. I'm not approaching it in an agressive manner, I'm a huge supporter of ebr, I've spent a ton of $ with them, even back when I was pretty broke. I absolutely think the results are worth the money. I rode 800 miles this weekend and I'm very pleased with the way the bike runs.

 

[GAXB9R]

^Good luck either way. Take it easy.[cool]

 

[noone1569]

Sent you a PM with a good contact there.

 

[theoctopus]

I dont think there's much to argue about here. He ordered a part, paid full retail value for it, and it arrived damaged. Sure, the unit may work, but if the price was for a new unit, then a new unit should be had. Given that ECMs are a total cash cow for EBR (I'm sure you don't even want to know what the profit margin is on a $320 ECM...), they should default on replacing the unit without question. Certainly they should not have been so aggressive about calling into question the claim of damage. Really, really unprofessional.

Just another reason why it's so silly to spend $300+ on an EBR ECM. Come on over to The Tuniversity and get a custom tune for the same price.

 

[jasonxb9]

I work in the automotive parts industry as a wholesale account manager, I get clients returning damaged parts all the time, the customer wants a new item, not a damaged one I always replace it. Plus that part of the ECM connector is also there for weather proofing and it's not anymore from what I can see, you could get all kinds of corrosion problems with that considering its open to the elements. Also our bikes vibrate a lot, so something inside could be just hanging in by a thread and just waiting to break contact. Either way the ECM should be replaced at the expense of EBR.

 

[mowgoli84]

Just another reason why it's so silly to spend $300+ on an EBR ECM.  Come on over to The Tuniversity and get a custom tune for the same price.

I'd like to get into tuning however, currently with as much as I travel for work. I really like to spend my time riding when I'm home. Not logging. Eventually I will go that route, but for now, this was the most practical way for me to get the bike running better.

I work in the automotive parts industry as a wholesale account manager, I get clients returning damaged parts all the time, the customer wants a new item, not a damaged one I always replace it.

Exactly. I ran a small town bike shop for almost three years. Sometimes you have to bite the bullet and trust the customer. People brought in stuff all the time, as a business it was my obligation to take care of my customer... or they would go somewhere else.

Two things I am worried about-- the hit that it obviously took, and weather. Not to mention their initial response. I get caught in the rain quite a bit during the summer, especially this year considering that there will be times where I have my bike on a project for a month or more and my car is three states away.

Again, I am in no way trying to bash ebr. However, their response was unwarranted. Especially considering that I have been a consistent and long time customer of theirs.
Which leads me back to what I said above. Treat your customers with respect, take care of them as they have taken care of you... or they'll go somewhere else.

 

[Jezuz]

If the crack was smoothed out and not sharp, then maybe this came out of the factory like that and came to EBR fully wrapped, so noone noticed?
Good luck with this one!

 

[mowgoli84]

Just spoke with Danny at ebr. They're replacing the ecm. Finally, apparently I just needed to get in touch with the right person. Thanks noone1569 for the contact info.

 

[netty2424]

Boom! [up]

 

[GAXB9R]

Very cool[up][cool]

 

[xb buellet]

Glad to hear it was handled, EBR is a great company to work with and is our only chance for the future of Buell.

 

[iRide]

Yes I agree, the ecm should def have been replaced. I had a similar experience w/ ebr. I made arrangements for an ecm 2 weeks ago. I'll be getting it next week as it was just shipped to me today. They don't respond to e-mails all the time. And the customer service sucks because they are relying on one guy to do it all. They probably are doing the best they can w/ what they have. I would have just sent it back and asked for a new one if i was you. The website says they will replace it within 30 days so who cares what the response was originally.

As far as UPS, I used to work at UPS and the kids that fill those trucks constantly throw packages around on purpose and they don't care if they get damaged. Especially around holiday time. I have seen packages get slammed up against the wall for no reason other than a kid wanting to let out some frustration.

 

[konarider94]

I would have just sent it back and asked for a new one if i was you. The website says they will replace it within 30 days so who cares what the response was originally.

he did get another one, see below. bummer its taking you so long to get yours though. no one can accuse you of not searching lol.

Just spoke with Danny at ebr. They're replacing the ecm. Finally, apparently I just needed to get in touch with the right person. Thanks noone1569 for the contact info.

 

[iRide]

ya i seen that after posting, i was hoping to find something about a confirmed bad ecm to see if symptoms were similar since im having so much time to wait for a replacement before i really know if i discovered the main issue